If you’re on a MacOS device and get error 1100, it seems the best way to resolve this issue is to reinstall the Sonos app off your device and reinstall it. This can be fixed by modifying some settings in the 3rd party software, including Kaspersky, Windows 10, MacOS 10, McAfee, and Norton 360 by following the instructions here. The details of error 1001 are normally reflected under the System or Rooms tab, with a missing room indicating that you should use the Sonos app and go to Support then Find Missing Products to force a manual search.Įrror 1002 is often also related to a Bridge, so try removing and then retrying the update.Įrror 1013 may be the result of an internet firewall blocking the connection between Sonos and the app. If you check the sticker on the speaker, it will list the MAC address to use. If you’re technically minded, you can log in to your internet modem or router and add the Sonos speaker’s MAC address to your router’s settings. Amazon has the Sonos Boost, which acts as a WiFi extender for Sonos products. Sonos recommends not using the Sub or surround speakers as the bridge in this situation.Īlternatively, Sonos recommends using the Sonos Boost. It is also possible to use an ethernet cable and then connect one Sonos product, then use the app to route other products through it. If this doesn’t work, try going into Network then Wireless Setup in the app to connect the products directly to the internet connection rather than using a Bridge. These can be found under System in the app. The error 9 often pops up when moving from the Sonos beta program to the general release software.Įrrors 10 and 30 are very similar to error 9 in that it is likely that S1 and S2 systems are in conflict, so check in the System tab in the S2 for any products showing as incompatible, and reset them using the product removal tool from Sonos.Įrror 501 could be fixed by using the Bridge removal troubleshooting steps as it is not compatible with S2 systems. You may also end up with some products running on S1 and S2 systems, and this will require both Sonos apps installed on the same device or separate devices is possible. Do this via the help article put out by Sonos about setting up the Sonos S1 system. You can still use the Sonos products you removed, but this will require the Sonos S1 Controller app. The product removal tool will force a factory reset of the products including favorites, playlists, music service accounts, and settings. Unfortunately, due to the differences between the S1 and S2 versions, they sometimes run into issues when trying to have them all running in sync. S1 refers to the first generation of Sonos products, while S2 is the newer version of the Sonos firmware and software. Software FixesĮrror 9 is best fixed by repairing the Sonos S1 Controller app via the product removal tool as there is a conflict between S1 and S2, as these are not compatible with each other. The Sonos Support line is open Monday to Friday during standard business hours.Įrror 11 is best resolved by contacting Sonos Support by phone, as it relates to the Sonos product’s firmware being significantly out of date and so cannot be automatically updated through the device.Įrror 803 comes about due to a conflict with Sonos software, and can’t be resolved by the use of the product removal tool, but Support can walk you through the appropriate steps. Errors Best Dealt With by Sonos SupportĮrror 4 is normally due to a hardware failure, and some diagnostics will need to be done with Sonos Support in case a return to the manufacturer is needed. The error codes you get in the Sonos app or that pop up on the screen are going to be key to identifying the exact issue that your Sonos device is facing, however many of the troubleshooting steps are going to be similar and so it’s worth trying several of the common introductory steps to cover the bases. 1013 Update error, Sonos has trouble connecting to a component. 1011 Update error (canceled from Sonos app). 1002 Unable to add the shared folder X to your Music Library. 1001 An error occurred while adding songs to the Queue. 888 The following errors occurred during the update: X 900 Unable to add the shared folder X to your Music Library. 800 There was a problem verifying your Sonos app. 701 An error occurred while adding tracks to the Queue. 36 Update problem: There was a problem during the update of your Sonos System. 30 Update problem: There was a problem during the update of your Sonos System. 9 Update your software or operating system. Here is a list of common Sonos error codes with their associated error message, with the path to the folder on your computer or the products listed as having an error being represented with an ‘X’. General Troubleshooting Sonos Error Code List.Errors Best Dealt With by Sonos Support.
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